5 things your team needs from their manager

Build a Thriving Workplace Culture: 5 things your team needs from their managers

You might have heard the quote, “culture eats strategy for breakfast.” But what does that mean? Essentially, it underscores the idea that no matter how well-crafted your strategic plans are, they are unlikely to succeed if your workplace culture is not supportive. A positive, engaging culture is the foundation upon which successful strategies are built. As another saying goes, “poop rolls downhill,” meaning that good culture starts at the top. Leaders set the tone for the pharmacy. A strong culture boosts engagement, and increased engagement enhances your ability to execute your strategy effectively.

Here are five actionable steps you can take to improve culture and engagement as a manager or part of the leadership team.

1. Show That You Care

Your team needs to feel that you genuinely care about them. Caring isn’t just about giving hugs and pats on the back; it’s about treating people as whole individuals. Understand that your team members have lives outside of work, different passions, and unique support needs. Show empathy, offer flexibility, and be there for them in meaningful ways. When employees feel valued and understood, they are more likely to be engaged and motivated.

2. Communicate Regularly and Effectively

Communication is the cornerstone of a strong culture. Keep your team informed and involved through regular updates, open discussions, and feedback sessions. Effective communication isn’t just about conveying information; it’s about listening actively and fostering a two-way dialogue. When employees feel heard and involved, they are more likely to contribute positively and feel connected to the pharmacy’s goals.

3. Invest in Training and Development

Providing opportunities for growth is crucial. Offer training programs, workshops, and courses that help your team develop new skills and advance their careers. Upskilling not only enhances individual performance but also boosts overall team competency. When employees see that their development is a priority, they are more likely to be engaged and committed to the pharmacy. While pharmacy is a typically time poor workplace, thinking laterally about training opportunities and seeking out meaningful solutions will make it easier to integrate.

4. Give them a purpose

People need to know why they are doing what they do and believe in it. Clearly articulate the company’s vision and mission, and show how each team member’s role contributes to these larger goals. When employees understand the purpose behind their work and see the impact they have, it fosters a sense of belonging and motivation.

5. Focus on their strengths

Encourage employees to leverage their strengths in their roles. Recognise and celebrate what they do well, and provide opportunities for them to shine. By focusing on strengths, you not only enhance performance but also increase job satisfaction. When people work in areas where they are naturally talented, they are more likely to be engaged and productive.

The common thread – emotional intelligence

While this can seem like a lot to cover as a busy pharmacist or retail manager, the idea is that it isn’t approached as a check the box exercise. Rather, it’s about being the leader who embraces these concepts. When you embrace them, you become a more emotionally intelligent leader. Emotionally intelligent leaders focus on being present, empathetic, genuine, empowering, resilient and expansive. If we look at this in terms of what people need to be engaged, a present, empathetic, genuine leader is likely a caring manager. An empowering, expansive, resilient leader is likely to set a clear purpose, have ongoing conversations and focus on the development of others.

The Emotionally Intelligent Pharmacy Leader’s Program helps pharmacists and pharmacy leaders develop their emotional intelligence to more effectively lead themselves, their teams and the pharmacy forward creating a positive workplace culture and enhancing engagement. If you would like to know more about this, click here, or book a connection call.

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