In Community Pharmacies across the country, minutes in the day are being gobbled up by people dragging others into completing simple tasks. The inability to complete these small tasks in some instances is also a limiting factor in further upskilling people around larger, end-to-end tasks. While on face value some tasks seem very minor, this simple fact of more people being involved than necessary adds up to some staff being required to do more than they have to. This in turn breaks the interrupted staff members train of thought, disrupts workflow, and can cost valuable time. This doesn’t even consider the negative impact this can have on a Pharmacist’s ability to concentrate and complete their primary job of patient care effectively. This ten-step process will walk you through how to identify knowledge gaps, grow individuals, improve efficiency and clawback minutes in your day.
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