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Do you feel like it can be hard to communicate effectively with others, especially when it comes to important conversations?

Pharmacists and Pharmacy Assistants are often people who don’t like to disappoint, so struggle to say no or stand their ground when they need to. They also sometimes find it hard to get to the core of a problem because they worry about how to get to heart of the conversation. As a busy person, you don’t have time for ineffective conversations.

This struggle to communicate effectively can leave you feeling:

feeling awkward in conversations
being unable to express ideas and thoughts clearly,
uncomfortable dealing with potential conflicts that arise out of misunderstandings

Feeling uncomfortable in conversation can lead to anxiety and self-doubt. On top of this, when we struggle to express our thoughts and feelings, it brings us to leave some of ourselves out of the conversation. This increases the likelihood that others won’t hear what we need them to hear and the outcomes we want to be compromised.

The Effective Communication – For Authentic Conversations course will help you learn how to communicate more confidently and authentically in any situation. The course comes complete with short, digestible content littered with Pharmacy specific examples that can be accessed anywhere, a printable workbook to put your learning into practice and the course is also eligible for self-recorded Group 2 CPD Credits.

This course is perfect for anyone looking to improve their communication abilities.

Why Effective Communication – For Authentic Conversations?

At its heart, communication is about connecting with other people. It’s the process of sharing information and ideas, and it’s essential for building relationships, whether at work or in our personal lives. But all too often we find ourselves struggling to communicate effectively, especially when the stakes are high or the conversation is difficult.

The good news is that effective communication is a skill that can be learned. And if you want to start having more authentic conversations, then this course is perfect for you. In four lessons packed with helpful tools and examples based on Pharmacy scenarios, you will learn how to control your emotions, show up authentically, navigate challenging conversations with greater ease, and unlock the power of questions. The lessons are practical and easy to understand, so with practice, you can start integrating these concepts into your everyday communication.

You can expect your conversations after completing Effective Communication – For Authentic Conversations to no longer feel awkward or one-sided, as you’ll be able to engage in meaningful and productive conversations that help build relationships. You will have the skills to speak up and share your ideas as well as take the lead in difficult conversations. You will also find that you will be better able to resolve conflicts quickly, build strong connections with co-workers and customers alike, and enjoy more fulfilling professional relationships.

The beauty about communication skills is that they are beneficial everywhere. Outside of work, you can apply these communication skills to relationships at home or amongst friends.

About the Creator

Hi, my name is Chantelle!

I am a Leadership Coach, Emotional Intelligence Practitioner, Pharmacist, Speaker and Mum. As a former Pharmacist Manager, my experiences ignited my passion for developing the communication skills of pharmacists and pharmacy assistants. Working in such a demanding environment without the proper tools to effectively communicate my needs, led me to experience burnout.

A huge part of getting myself back on my feet, was taking action and learning the skills I needed to better advocate for myself. Along my journey, I learned how to communicate effectively with others and use emotional intelligence to build successful relationships both at work and in life.

That is why I created this course, Effective Communication for Authentic Conversations. This course is designed for Pharmacists and Pharmacy Assistants who want to learn how to communicate more confidently and authentically in any situation. The beauty about this is that the benefits go beyond protection of burnout and self advocacy, the help you inspire others, empowering them to think deeper and communicate better.

This course is for you if…

  • You are a Pharmacist or Pharmacy Assistant who struggles to say what they really need to say (like no!) 
  • Are a Locum Pharmacist who regularly needs to build professional relationships with people new people quickly. 
  • Are an Early Career Pharmacist who wants to learn how to strengthen their communication to improve their performance and feel empowered in conversations
  • Are a Pharmacy Manager or Leader who want to inspire others and empower individuals to become independent thinkers
  • Are a Leader who want to dive beneath the surface of conversations and harness their intuition to get to the heart of problems and make real progress

Learning Objectives

  • Describe the emotional intelligence competency authenticity
  • Describe the difference between passive, assertive and aggressive communicators
  • Explain how emotions influence one’s ability to communicate
  • Identify five different ways you can communicate assertively
  • Identify the five steps to a challenging conversation and how to implement it
  • Discuss how to get back on track when conversations don’t go to plan
  • Identify what coaching leadership is and how it can be used in practice
  • Explain the difference between open, open probing and closed questions
  • Explain the differences between the three levels of listening as outlined in the Co-Active Coaching Model
  • Describe how to match and mirror to build rapport
  • Discuss the key components of body position that help with active listening and rapport building

CPD Information

  • The 2016 Competency Standards addressed by this activity include: 2.2.2, 2.3.1, 2.3.2, 2.4.1, 2.4.2, 2.4.3, 4.1.1, 4.6.5
  • This course is eligible to record three Group 2 CPD points
  • Please note this course is yet to be certified.

So what are you waiting for? Purchase this course individually, or as part of a toolbox now and start taking steps towards becoming a better communicator today!