Team Development

Communicating for Outcomes and Relationships

Communicating for Outcomes and Relationships Assertive communication often gets misunderstood. Quite frankly, being ‘assertive’ can get a bad rap. Many people believe that being assertive means ensuring that you are always seen as ‘right’ or that it involves avoiding confrontation at all costs. However, true assertive communication is far more nuanced and impactful. It is …

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Perspective: Threat or Opportunity?

Perspective: Threat or Opportunity? When working with pharmacies I communicate individually (and confidentially) with multiple staff. Inevitably, it goes like this… Take the hypothetical scenario that there is a workflow issue… Kate says, ‘The problem is Michael…he is the manager but doesn’t communicate what needs to be done so we don’t know what to do.’ …

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